Effective Date: 11-04-2025
Welcome to PetSync, a comprehensive pet digital platform developed by Cureselect Healthcare LLP. Your privacy is important to us, and we are committed to maintaining the confidentiality, integrity, and security of the information you share with us.
This Privacy Policy explains how PetSync—including our mobile application, website, teleconsultation services, home visits, clinic appointments, e-commerce features, and vendor ecosystem—collects, uses, discloses, and protects your data.
By using PetSync, you agree to the practices outlined in this policy. Please read this document carefully to understand your rights and our obligations.
This Privacy Policy applies to all users of: PetSync mobile app and website; our services including teleconsultations, home visits, clinic appointments, and pet services; our e-commerce features including purchase, delivery, and tracking; and our partner platforms and vendors participating in the PetSync ecosystem.
a. Personal Information
We collect information you provide directly, including: full name, mobile number, email, and address; profile photo (optional); location (for service fulfillment); and communication preferences.
b. Pet & Health Information
We collect pet name, species, breed, age, gender; medical history, reports, test results, prescriptions; and vaccination records and care plans.
c. Professional Information (for Vets/Providers/Vendors)
We collect name, qualification, registration ID; clinic or service location; availability, appointment history, and ratings; and product listings and transaction records (vendors).
d. Device & Usage Data
We collect IP address, browser type, mobile device type, OS version; app usage patterns, interaction logs, and crash reports.
e. Location Data
With your consent, we use GPS/location data to provide local services (e.g., home visits, deliveries).
f. Payment Information
We use third-party payment processors. We do not store full card details on our servers.
g. Camera Access
With your permission, we access your device’s camera for purposes including: uploading pet photos, medical documents, or prescriptions; conducting video consultations with veterinarians; scanning QR codes or performing identity verification (for service providers or vendors). We do not access or store camera data without your consent.
We use collected information to: facilitate vet consultations, home visits, and clinic appointments; enable access to pet services (grooming, training, boarding, breeding, etc.); operate our e-commerce store for pet food, accessories, and essentials; share records between pet owners and vets for continuity of care; provide relevant notifications and reminders; personalize user experience and recommend local services/products; handle customer support queries and technical issues; improve app functionality through analytics and feedback; and comply with legal obligations and regulatory frameworks.
We may share your information with: veterinarians and service providers involved in your pet’s care; vendors for fulfilling product purchases; third-party service providers like payment gateways, analytics providers, and cloud storage partners; and law enforcement or government agencies, when legally required. We do not sell or rent your data to third parties.
We collect and process data under these lawful bases: consent (when you register or agree to share your info); contract (when necessary to deliver services); legal obligation (for compliance with applicable laws); and legitimate interest (to improve user experience and prevent fraud).
We use cookies and similar technologies to store login sessions, analyze usage patterns, and deliver a personalized experience. You may manage or disable cookies through your browser settings.
We implement robust security practices, including SSL encryption for data transmission; access control and authentication; and regular audits and monitoring. Despite best efforts, no platform is 100% secure. Please take care in sharing personal data.
We retain personal and pet health information as long as your account is active or as required to provide services, fulfill legal or regulatory obligations, or resolve disputes or enforce agreements. You may request deletion or account closure at any time.
Depending on your jurisdiction, you may have rights to: access and view your data; correct or update information; delete personal or pet data; revoke consent; and download your information (data portability). To exercise these rights, email us at support@petsync360.com
PetSync is not intended for individuals under the age of 18 without parental supervision. We do not knowingly collect data from minors.
Our platform may link to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies independently.
We may revise this Privacy Policy occasionally. Material updates will be notified via in-app messages, website banners, or email.